Film Room #2: The Slide Under Pressure

" When you slide back into old patterns, your overdone strengths become your weaknesses. As I discovered during the first half of the 2012 season, it’s easy to slide back. "  Victor Santa Cruz, head coach Azusa Pacific University When Azusa Pacific University (APU) took the leap from NAIA to NCAA Division II, coach Santa Cruz, his staff and his team felt prepared for continued success. After all, they’d spent the last few seasons building a winning program. Why shouldn’t success continue? (Read the previous installment for our Film Room series for a background on APU’s move from NAIA to [...]

Calming the Ripples and Waves of Conflict

Most business leaders I know are great at focusing on what I’ll call “primary” conflicts, the challenges that arise from interpersonal issues, or have to do with making unpopular, bottom-line-driven decisions. What’s interesting is that many of these same leaders act as if primary conflicts occur in vacuums. They don’t recognize the secondary ripples these conflicts create and send out across departments and companies. When left unchecked, these secondary conflicts can and will undermine an organization’s health. A closer look at the ripples I use ripples here because it makes for an apt visual. That’s how secondary conflicts often start—a [...]

Entering the Film Room

It’s hard to believe that three years have passed since I published my first article on Victor Santa Cruz, the head football coach of Azusa Pacific University (APU). My working relationship with him stretches back to 2009, and continues to this day. I watched him turn APU into an NAIA success, including back-to-back playoff runs in 2010 and 2011. More recently, I’ve been on hand as he’s guided his team through the more competitive waters of NCAA Division II. Any fan of football knows that the sport has evolved in the last few decades. With the onslaught of round-the-clock media [...]

How our brain rewires itself to build EQ

We continually remind our clients that Emotional Intelligence - your EQ can be developed.  Unlike IQ (our hardwired ability to learn) your EQ is a set of skills that can be learned and then enhanced with practice, practice, practice! The team at TalentSmart - authors of Emotional Intelligence 2.0 and group of PhD's and neuroscientists much more knowledgable than me, offer this explanation for how our brain rewires itself to be more emotionally intelligent.  Here is what they have to say: "The communication between your emotional and rational “brains” is the physical source of emotional intelligence. The pathway for emotional [...]

By |2018-07-19T21:36:32+00:00April 10th, 2014|Emotional Intelligence, Tools and Insights|

Stand Out in the Crowd

There's a sales adage that goes… "If you can't differentiate by what you sell or how you sell it, then the only thing left is price."  True, but the real question is, when it comes to differentiation, what REALLY matters and what’s the one source that’s solely under your control? When I ask salespeople to describe their sources of differentiation, the typical answers relate to product or service superiority. This makes sense, as most sales training is oriented toward understanding products and services. The trouble is that in an increasingly competitive marketplace, you may frequently find yourself in a losing [...]

Developing Emotional Intelligence

Emotional Intelligence (EQ) is at the core of our competencies in relating to others. What are they and why are they necessary both personally and professionally? First, the four main competencies are: Self-awareness – the ability to read one's emotions and recognize their impact while using gut feelings to guide decisions. How may times have you made a decision and looked back on it and thought- maybe if I had taken more time to understand the other person's feelings. Self-management – involves controlling one's emotions and impulses and adapting to changing circumstances. Your company is going through low, moderate, massive [...]

The Ten Pillars of Leadership

The Leadership Challenge is a "personal coach in a book". When leaders understand that leadership is a relationship and they begin to engage in the Five Exemplary Practices-Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart- they are better able to perform at their personal best. Kouzes and Posner believe, "Inspiring leadership speaks to our need to have meaning and purpose in our lives... a leader must have the ability to bring out the best in others-to enable others to act." Their Ten Commitments of Leadership are at the core of [...]