First, the four main competencies are:
Self-awareness – the ability to read one’s emotions and recognize their impact while using gut feelings to guide decisions. How may times have you made a decision and looked back on it and thought- maybe if I had taken more time to understand the other person’s feelings.
Self-management – involves controlling one’s emotions and impulses and adapting to changing circumstances. Your company is going through low, moderate, massive change. Emotions run high. You want your fellow workers to stay engaged through the change and not burn out and stress out. You decide to remain proactive and maximize the situation for everyone’s benefit.
Social awareness – the ability to sense, understand, and react to others’ emotions while comprehending social networks. You actively learn how to ‘listen’ and paraphrase to promote understanding. Thus, reducing conflict and tension. A great decision!
Relationship management – the ability to inspire, influence, and develop others while managing conflict. You are able to actively engage workers in providing their insight to the organization thereby expanding creativity and innovation. Becoming a learning organization takes time, however, the energy and output is worth it. Productivity will skyrocket. Take a look at Google, Apple, Zappos, Patagonia, and other Top Fortune 100 companies.
The good news is that your Emotional Intelligence can be developed. For starters ask yourself the following to think about the role emotions play personally:
Do you experience feelings that flow, encountering one emotion after another as your experiences change from moment to moment?
Are your emotions accompanied by physical sensations that you experience in places like your stomach or chest?
Do you experience discrete feelings and emotions, such as anger, sadness, fear, joy, each of which is evident in subtle facial expressions?
Can you experience intense feelings that are strong enough to capture both your attention and that of others?
Do you pay attention to your emotions? Do they factor into your decision making?
If you struggle with answering then it might be time for some EQ strengthening. The payoff and benefits are measurable and sustainable.
Dr. Frederick G. Elias (Dr. Fred)