Breaking Out of the Comfort Zone

“Our motivation basically boils down to completing the best loans for our clients as seamlessly as possible. Sometimes we lose track of the personal part of the equation. I’m not talking about our relationship with homebuyers—we’re always solid there. I mean what happens in the office, over the phone, and via email between our team members.”   This client quote echoes a common theme we hear.  We’ve been working with this large national lender, in particular, since 2011. They first contacted us to help reach a number of strategic goals, including improving the way their employees communicate and collaborate with [...]

Film Room #2: The Slide Under Pressure

" When you slide back into old patterns, your overdone strengths become your weaknesses. As I discovered during the first half of the 2012 season, it’s easy to slide back. "  Victor Santa Cruz, head coach Azusa Pacific University When Azusa Pacific University (APU) took the leap from NAIA to NCAA Division II, coach Santa Cruz, his staff and his team felt prepared for continued success. After all, they’d spent the last few seasons building a winning program. Why shouldn’t success continue? (Read the previous installment for our Film Room series for a background on APU’s move from NAIA to [...]

Calming the Ripples and Waves of Conflict

Most business leaders I know are great at focusing on what I’ll call “primary” conflicts, the challenges that arise from interpersonal issues, or have to do with making unpopular, bottom-line-driven decisions. What’s interesting is that many of these same leaders act as if primary conflicts occur in vacuums. They don’t recognize the secondary ripples these conflicts create and send out across departments and companies. When left unchecked, these secondary conflicts can and will undermine an organization’s health. A closer look at the ripples I use ripples here because it makes for an apt visual. That’s how secondary conflicts often start—a [...]

How our brain rewires itself to build EQ

We continually remind our clients that Emotional Intelligence - your EQ can be developed.  Unlike IQ (our hardwired ability to learn) your EQ is a set of skills that can be learned and then enhanced with practice, practice, practice! The team at TalentSmart - authors of Emotional Intelligence 2.0 and group of PhD's and neuroscientists much more knowledgable than me, offer this explanation for how our brain rewires itself to be more emotionally intelligent.  Here is what they have to say: "The communication between your emotional and rational “brains” is the physical source of emotional intelligence. The pathway for emotional [...]

By |2018-07-19T21:36:32+00:00April 10th, 2014|Emotional Intelligence, Tools and Insights|

Stand Out in the Crowd

There's a sales adage that goes… "If you can't differentiate by what you sell or how you sell it, then the only thing left is price."  True, but the real question is, when it comes to differentiation, what REALLY matters and what’s the one source that’s solely under your control? When I ask salespeople to describe their sources of differentiation, the typical answers relate to product or service superiority. This makes sense, as most sales training is oriented toward understanding products and services. The trouble is that in an increasingly competitive marketplace, you may frequently find yourself in a losing [...]

Keys to Motivating Yourself and Others

Have you ever wondered why some people are highly motivated and successful in everything they set out to accomplish, while others, who may come from similar backgrounds, fail? What gives some the edge and pushes them to the top, while others have a difficult time getting motivated to move forward? The most important difference between being motivated or demotivated is attitude. A positive attitude and positive self-image create the difference between success and failure in every facet of your existence. Attitude, motivation, and communication skills are the cornerstones for growth. They provide the foundation for success in meeting any challenge. [...]

By |2018-07-19T21:39:50+00:00March 22nd, 2012|Motivation, Uncategorized|