Engagement measures leaders can’t ignore

Engagement, like teamwork, is one of those concepts that my clients know they need more of in their organization, but when pressed, they struggle to describe how to create it in real behavioral terms. No wonder that today only 14% of employees are fully engaged. Do you get to do some things* at work you […]

How to Know if Your Busy is “Bad Busy”

The conversation goes like this, “How’s it going?” “Busy, but it’s a good busy.”  “Beats the alternative. “”Yep.” For anyone who relies on customers or clients or any form of transaction to make a living, busyness is genuinely a good thing. It’s confirmation that what we provide to the marketplace fills a need, is useful, has […]